In the event that you've ever had a cloud hosting account in the past or you have dealt with any other type of online service, you probably know from your own experience that for some things it's better to talk to a live person on the telephone than to exchange support tickets or emails. In order to find out more about a specific service before you order it or in case something small-scale has to be done, for instance, it will be far easier and a lot faster to do it in real time. When you have the option to talk with representatives over the phone, it's also very likely that you are working with an actual hosting supplier, not just a reseller. The type of support that you can get by phone may differ between different suppliers - from common matters to experienced tech support. Generally the majority of providers offer pre-sales assistance and 1st level phone support, while more complex technical matters are handled through e-mail and tickets.

Phone Support in Cloud Hosting

If you decide to buy one of our Linux cloud hosting services, you'll be able to talk with our support crew over the phone for 14 hrs per day. We will help you choose the proper package for your websites because we think that it is better to discuss such issues with a live person. In case you already own an account, we will assist you with your sales/billing questions and general matters, even with some tech problems that do not need a long time or escalation to a system administrator because it'll be more convenient to open a support ticket for time-consuming issues and have the communication in one place. We now have phone numbers in the United States, the United Kingdom and Australia, so you're able to call the one you prefer and speak with our representatives.

Phone Support in Semi-dedicated Hosting

We offer live telephone support 14 hours per day as part of the support services for each and every semi-dedicated server package that we offer. Since some issues are more difficult and time-consuming, you'll need to open a support ticket in case you come across such an issue, still for all of the general, billing or small-scale technical issues you can always give us a call and we'll help you quickly to save you the time you will have to spend on creating a support ticket. Even if you do not have an account yet, you will be able to find out if you can host your internet sites on our state-of-the-art cloud platform or you will be able to get any other general info about our semi-dedicated solutions. We have local phone numbers in the USA, Great Britain and Australia along with an international number, therefore you are able to call the one which is closer to your region.